499 det Privacy Policy

1. Introduction and Scope

499 det (https://499-det.cam) is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy describes how we collect, process, store and protect the personal information of users of our services.

Persons under 18 years of age are not permitted to use our services. It should be specifically noted that all casino and betting services at 499 det are available only to persons aged 21 and above. If we become aware that a minor has provided information, that information will be deleted immediately.

Our Terms and Conditions should be read together with this privacy policy, as both documents together form the overall framework for use of our services.

2. What Information We Collect

2.1 Information Collected at Registration

When you open an account at 499 det, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Mobile number (for verification via bKash, Nagad, Rocket or Upay)
• Email address
• Password (stored in encrypted form)
• Preferred username

2.2 Information Collected for Identity Verification (KYC)

If you request a withdrawal above a certain amount, or when required for security purposes, we may request identity verification. The information collected in this case may include:

• Photo of National ID (NID) or passport
• Live selfie photo
• Proof of address (utility bill or bank statement)
• Proof of mobile banking account ownership

2.3 Financial Transaction Information

A record of every deposit and withdrawal transaction is stored in our system. This includes the date, amount, method (bKash, Nagad, Rocket or Upay) and status of each transaction. We never collect your mobile banking PIN or password.

2.4 Automatically Collected Information

When you use 499 det, the following information may be collected automatically:

• IP address and device type
• Browser type and operating system
• Time spent on the site and pages visited
• Game play history and betting details
• Login time and location data (to enforce geographic restrictions)

3. Purposes for Using Information

499 det uses the information collected from you for the purposes described below:

3.1 Account Management and Security

Information is used to create, verify and keep your account secure. Your information plays an important role in preventing unauthorised access, fraud and money laundering.

3.2 Processing Financial Transactions

Your transaction information is needed to successfully complete deposits and withdrawals via bKash, Nagad, Rocket and Upay.

3.3 Customer Support

Our 24/7 live chat and email support team uses your contact information to resolve your issues. Your preferences and history are needed to provide support in both Bengali and English.

3.4 Managing Bonuses and Promotions

Account and transaction information is used to correctly apply welcome bonuses, weekly rewards and other promotional offers.

3.5 Ensuring Responsible Gaming

We monitor user play patterns so that support can be provided when needed in line with our responsible gaming policy. If signs of excessive gaming appear, we may contact you.

3.6 Technical Improvement

Analytical data is used to improve site performance, add new features and enhance the user experience.

4. Data Storage and Security

4.1 Retention Period

We retain information for the entire period your account remains active. Even after an account is closed, financial records and identity verification information may be retained for a specific period to meet applicable legal obligations.

4.2 Technical Security Measures

499 det uses the following technologies to protect your information:

• SSL (Secure Sockets Layer) encryption — all data transfers are secured
• Password hashing — stored passwords cannot be read directly
• Firewall and intrusion detection systems
• Regular security audits
• Two-Factor Authentication option

4.3 Third-Party Access

We do not sell or rent your personal information. However, limited information may be shared with third parties in the following cases:

• Payment processing companies (to complete transactions)
• Identity verification service providers
• Technology and infrastructure service providers (cloud hosting, etc.)
• Law enforcement agencies (when required by legal obligation)

Any third-party service provider is contractually bound to maintain standards equivalent to this privacy policy.

5. Cookies and Tracking Technologies

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. 499 det uses cookies for the following purposes:

• Maintaining login state ("Remember me" feature)
• Saving site preferences and language settings
• Analysing user behaviour (to improve services)
• Security verification and fraud prevention

5.2 Cookie Control

You can disable cookies from your browser settings. However, please note that disabling cookies may cause some site features to not work correctly.

6. Your Rights

As a user of 499 det, you have the following rights:

6.1 Right to Access Information

You may request to view what information we hold about you. Contact our live chat or email for assistance.

6.2 Right to Correct Information

If any information in your profile is incorrect, you may request that it be corrected. Identity verification may be required to correct certain information.

6.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, financial transaction records and identity verification information may need to be retained for a specific period due to legal obligations.

6.4 Right to Data Portability

You may request to receive your account information in an easily readable format.

6.5 Right to Object

If you do not wish to receive marketing communications, you may request this at any time. We respect your preferences and will act promptly.

7. International Data Transfers

499 det is an international platform. Your information may be stored on servers located outside Bangladesh. In such cases, we ensure that data transfers comply with international data protection standards and that the receiving party maintains adequate security measures.

Our servers and service providers follow industry-standard encryption and security protocols, so your information remains protected regardless of geographic location.

8. Protection of Children and Minors

499 det is firmly opposed to gambling by minors. Our services are only for persons aged 21 or above. We verify age at registration and may request additional proof in cases of doubt.

We do not knowingly collect information from anyone under 18 years of age. If you have information about this, please contact us — we will take immediate action.

9. Third-Party Sites and Services

Pages on 499 det may sometimes link to third-party payment gateways or services. These third parties have their own privacy policies and we have no control over their collection and use of information. Payment services such as bKash, Nagad, Rocket and Upay follow their own privacy policies.

It is advisable to read the privacy policy of any third-party service before using it. To learn more about us, visit our About Us page.

10. Policy Changes and Updates

499 det may update this privacy policy from time to time. If significant changes are made, we will:

• Update the date at the top of this page
• Notify registered users by email or via live chat
• Display a notice on the site for important changes

If you continue using the site after an update, you are considered to have accepted the new policy. We therefore recommend reviewing this page regularly.

11. Disputes and Complaints

If you have any questions or complaints about this privacy policy, please contact our customer support team directly in the first instance. Our 24/7 live chat service is available in both Bengali and English.

For answers to general questions about our services and policies, see the FAQ section, which covers many common questions on privacy, security and account management.

If you remain unsatisfied after contacting us, you have the right to lodge a complaint with the appropriate authority under applicable law.

12. Contact Information

For any questions, comments or requests regarding this privacy policy, please contact us through the following: